FREQUENTLY ASKED QUESTIONS
+ WHAT DOES 'EMPERADOR' MEAN?
'Emperador' is Spanish for 'emperor' which relates directly to the Hans Christian Andersen tale of 'The Emperor's New Clothes'. Like the tale, we design products that speak truth to power.
+ WHAT is tonlé?
Tonlé is a social enterprise that creates fashion forward garments from recycled materials. For more information on tonlé, please click here to learn about their unique, zero-waste production process.
+ Are you AN OFFICIALly AFFILIATED ACLU ENTITY?
No, we're not an affiliated entity with the ACLU. Emperador Clothing is an independent social enterprise donating 10% of each product’s purchase price to the ACLU.
+ how do i keep my tees looking LIKE NEW?
Turn them inside out and machine or hand wash with warm water. Never use bleach. Hang or flat dry. If ironing is necessary, turn inside out and use a warm (never hot) iron. Try not to iron over any print.
+ HOW CAN I PAY FOR MY TEES?
We accept most major credit cards such as Visa, MasterCard, American Express, and Discover.
+ HOW MUCH IS SHIPPING?
We're proud to say that shipping is free on all orders within the continental United States (48)! If you'd like expedited shipping, please contact us but know that this will have an extra cost.
+ DO YOU SHIP INTERNATIONALLY?
Currently, we're only shipping to the continental United States (48) but we hope to offer shipping to all of North America (Mexico & Canada) before not too long.
+ AFTER I'VE PLACED MY ORDER, HOW LONG UNTIL IT WILL ARRIVE?
All in stock orders will be processed, packaged, shipped and should arrive within less than 2 weeks of the order placement.
+ WHAT POSTAL SERVICE DO YOU USE?
All orders ship with USPS First Class or Priority Mail depending upon the order.
+ WHAT IS YOUR RETURN POLICY?
If you receive a damaged or defective product, please let us know and we'll send you a replacement. The request for a replacement product must be initiated within one week of receiving the product. Please contact us prior to sending any damaged or defective product back, so that we can arrange return shipping to ensure that we receive it.
At this time, we do not offer returns or exchanges for non-damaged products - all sales are final.
+ Are you on social media?
Yes, we are! Please click any of the social media icons listed below in the footer and follow us for future product updates.
+ ADDITIONAL QUESTIONS?
If you have additional questions, please contact us here.